Welcome to CEBU Value Hotels . . .

CEBU – Frequently Asked Questions (FAQ)

Our goal is for you to have a pleasant visit/experience while you are here. The following are the clusters of the most frequently asked questions reported by our Customer Service folks. We add new Questions & Answers as the communications need become apparent.

To save you time and convenience, please refer to this list before contacting Customer Service.

Click Question to jump down to Answer.

Q.	How do I know a local Philippine business is a Member of the National Web Portals Network?
Q.	I see tabs for different languages at the top of the page. Mine isn’t working?
Q.	What’s a “Reservation Request” at a Lodging facility – verses - a “Confirmed Reservation”?
Q.	When does my credit card get charged for a Lodging Reservation?
Q.	How do I cancel a “Confirmed Reservation” at a Lodging facility?
Q.	I want one of the money-saving Coupons at a local Dining-Out establishment. Mine won’t print?

Q.	How do I know a local Philippine business is a Member of the National Web Portals Network?
	ANSWER – You know by their E-mail Address. Each participating Member of the National Network will have and use its City.BusinessName@WebPortalsPhilippines.com in communications with Web Portal’s Info Clients.
	This is your assurance that a participating Philippine Business has subscribed to the National Network-Wide “Lowest Price Guarantee” – as well as are committed to providing the highest quality VIP service to Web Portals Info Clients.

Q.	I see tabs for different languages at the top of the page. Mine isn’t working?
	ANSWER –We believe that offering information in a reader’s native language is a courtesy and sign of respect. However, we’re sorry but we have not yet completed translating all of the Portal’s 500-700 individual pages into the various languages. It’s a formidable task – 4 additional languages = 2,000 – 3,500 additional pages.
	We selected English as the basic communication medium because most of our target Info Clients throughout Asia, North America and Europe use English as an in-common method of communication. We are proceeding with the translations – one language at a time. Click here if you wish to be kept updated on progress.

Q.	What’s a “Reservation Request” at a Lodging facility – verses - a “Confirmed Reservation”?
	ANSWER –A “Reservation Request” means you are asking a specific Lodging facility to reserve a specific Type of Accommodation for specific Check-In and Check-Out Dates – in essence, to take the Accommodations ‘off-the-market’ and not be available to any other Guest. That’s why you are required to include Payment Info with your Reservation Request.
	If your request IS available your Credit Card will be used to guarantee payment. If the Accommodations are NOT available for the requested dates, your Credit Card will NOT be charged. The Lodging Property will communicate directly with you via its WebPortalsPhilippines e-mail.
	PLEASE NOTE: Any Confidential Information you transmit – Name – Address – Credit Card - are being submitted to our web servers via secure, encrypted connections utilizing the latest SST technology. You can always identify a ‘secure connection’ – anywhere on the web - by the “https” that then appears in your browser window.

Q.	When does my credit card get charged for a Lodging Reservation?
	ANSWER –Your credit card is charged only in the event that a Lodging Property can confirm your Reservation Request – and then only for the first night’s lodging. The Lodging Property will advise you that it is confirming - or that it cannot confirm your request due to previous reservations - via e-mail.

Q.	How do I cancel a “Confirmed Reservation” at a Lodging facility?
	ANSWER – Simply. There is a Cancellation Link contained in your Confirmation E-mail. Always cancel a Reservation electronically so that you have an electronic record if ever needed in the future. Our web servers record information to the second.

Q.	I want one of the money-saving Coupons at a local Dining-Out establishment. Mine won’t print?
	ANSWER –From past experience, 9 out 10 times the Info Client’s printer is not turned on. It’s OK. Sometimes the coupons are being printed at an office – and the company has imposed a firewall which prevents that type of downloading. Just print them at home for your travel folder. As a last recourse, contact Customer Service.